You can purchase your eSIM directly from our website. Just select your destination, choose the data plan that best suits your trip and complete the payment. Once the purchase is confirmed, you will receive an email with installation instructions and a QR code to activate it.
The eSIM is sent instantly after completing the purchase. You will receive an email with all the necessary information for activation. If you do not see it in your inbox, please check your spam or junk mail folder.
To activate your eSIM, follow these steps according to your device:
On iOS:
On Android:
The steps may vary depending on the brand and version of the system, but in general:
If you do not find these options, check your device’s manual.
To make sure everything runs smoothly, we recommend installing your eSIM in advance, preferably one day before your trip and in a place with a stable Wi-Fi connection. This will avoid possible installation errors on your device, whether Android or iOS. It is best to avoid unstable public networks and make sure you are connected to a reliable network.
The eSIM activation must be done once you arrive at your destination. You will not need Wi-Fi or mobile data to activate it, you will only need to access the eSIM settings and enable data roaming. Remember that the validity period of your plan will start the moment you activate it.
If you have questions about installation or activation, please contact support.
Yes, it is recommended to have an Internet connection (WiFi or mobile data) to download the eSIM and complete the installation correctly.
If you have difficulties during activation, check that your device is compatible and that you have followed the installation steps correctly. You can also restart your mobile or activate and deactivate the airplane mode. If the problem persists, please contact our customer service.
If you have not found the answer you are looking for, ee are here to help you. Contact us and we will answer your questions as soon as possible.
It’s time to get your eSIM and enjoy connection on your next trip.
