{"id":81200,"date":"2025-04-14T16:18:55","date_gmt":"2025-04-14T14:18:55","guid":{"rendered":"https:\/\/holidaysim.es\/solving-common-problems\/"},"modified":"2025-04-15T10:36:00","modified_gmt":"2025-04-15T08:36:00","slug":"solving-common-problems","status":"publish","type":"page","link":"https:\/\/staging2.holidaysim.es\/en\/solving-common-problems\/","title":{"rendered":"Solving common problems"},"content":{"rendered":"\t\t
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Solving common problems<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tMY ESIM DOES NOT ACTIVATE,
WHAT CAN I DO?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t

If you are having trouble activating your eSIM, check out these key points to fix it:<\/p>\n

Wait for the eSIM to detect the supported network<\/strong>
When you activate your eSIM, it may not be detected immediately. Activation will be completed once the device recognizes the supported network in the country you have connected to. <\/p>\n

If you still have problems after waiting, try these steps:<\/p>\n

Turn airplane mode on and off<\/strong>
Sometimes turning airplane mode on for a few seconds and then off helps the mobile to re-establish the connection and detect the eSIM.<\/p>\n

Restart your device<\/strong>
A simple reboot can fix connection problems. Turn your phone off and on to see if the eSIM is activated correctly. <\/p>\n

Check if your device is compatible<\/strong>
Not all cell phones support eSIM. You can check the list of compatible devices<\/a> to make sure that your smartphone can use this technology. <\/p>\n

Follow the installation steps correctly<\/strong>
It is important that you install your eSIM following our detailed instructions. Make sure you have scanned the QR code correctly and completed the setup on your device. <\/p>\n

Check your data plan<\/strong>
If your mobile is locked to a specific carrier, you may not be able to use an eSIM from another provider. Make sure your device is unlocked and your data plan is active. <\/p>\n

If after following these steps the problem persists, do not hesitate to contact our support team.<\/p>\n

<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI HAVE LOST THE QR CODE OF MY ESIM, HOW CAN I RECOVER IT?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t

If you have lost the QR code, please check your email, as we sent it to you after purchase. If you can’t find it, please contact our customer service so we can resend it to you. <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tcan i reinstall my esim
if i delete it by mistake?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t

No, eSIMs cannot be reinstalled once deleted. If you have deleted yours, you will need to purchase a new one. <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\twhat do i do if my esim stops working before its validity expires?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t

Check your cell phone settings to see how much data usage you have. If you have exhausted the data limit of your plan, the connection will be interrupted. If this is not the case, restart the device or try switching networks manually. <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI GET THE ERROR \"THE CODE IS NO LONGER VALID\", WHAT DO I DO?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t

This message usually appears when you try to add an eSIM that was previously installed or if the QR code was not scanned correctly due to an unstable connection.<\/p>\n

To check if the eSIM is already installed on your device, follow these steps:<\/p>\n

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  1. Open Configuration<\/strong>.<\/li>\n
  2. Go to General<\/strong>.<\/li>\n
  3. Click About<\/strong> and scroll down.<\/li>\n
  4. If the eSIM is activated, you will see the ICCID [NUMBER] + an additional digit within the mobile plans.<\/li>\n<\/ol>\n

    Important:<\/strong> If you deleted the eSIM previously, you will not be able to reinstall it.<\/p>\n

    If this is the first time you try to activate it and it still doesn’t work, it may be due to:<\/p>\n